Revive Renovation & Construction – Terms & Conditions

Payment Terms

Credit / Debit Card / Wisetack Payments: 4% processing fee
ACH Payments: 1% processing fee
Zelle Payments: 0% processing fee — Send payments to ReviveRenoCLT@gmail.com
Returned checks, failed ACH payments, and chargebacks are subject to a $50.00 fee plus any applicable banking or merchant processing fees.

Client is responsible for reviewing the quote thoroughly prior to approval, as the approved quote serves as the agreed scope of work and project checklist.
Any work not specifically listed within the approved quote is excluded unless added through a written or electronically approved change order.
Client is responsible for ensuring all customer-supplied materials are available at the job site prior to scheduled installation unless materials are specifically included within the quote.
Contractor offers material pickup services for an additional fee based on distance, time, and labor required.

By approving the estimate, electronically signing, paying a deposit, or authorizing work to begin, Client acknowledges that they have read, understood, and agreed to all Terms & Conditions contained within this agreement.

Deposits are non-refundable once payment is made.
Client understands deposits secure scheduling availability, project planning, estimating, administrative coordination, reserved production time, and labor allocation.
Client acknowledges that Contractor will suffer financial loss in the event of cancellation including administrative expenses, scheduling conflicts, estimating time, project preparation, reserved labor availability, and lost business opportunities, and agrees that the retained deposit amount is reasonable and not a penalty.
In the event Client cancels, postpones indefinitely, or is unable to proceed with the project for any reason, Contractor shall retain all deposit monies paid as liquidated damages and not as a penalty.
Contractor may, at its sole discretion, allow deposit funds to be applied toward future services within a specified timeframe.
All completed services, approved sales, custom orders, and special-order materials are final. No refunds or exchanges will be provided once work has commenced or materials have been ordered.

Final payment is due within 24 hours of project completion unless otherwise agreed in writing.
Payments not received within 24 hours may incur a 10% late fee.
Contractor reserves the right to pause, reschedule, or stop work immediately for nonpayment, overdue balances, or failure to comply with payment terms.
Any delays caused by nonpayment shall not be the responsibility of Contractor.
Additional restart, storage, remobilization, or rescheduling fees may apply before work resumes.
Warranty items, touch-ups, or punch-list work will not be addressed until all outstanding balances are paid in full and the account is current.

Any additional work, upgrades, modifications, hidden damage repairs, unforeseen conditions, or client-requested changes outside the original scope of work shall require a change order and may result in additional charges and schedule adjustments.
Contractor is not obligated to proceed with additional work until pricing is approved.
Change orders approved by signed document, email, text message, or electronic communication from Client shall constitute authorization to proceed with additional work and related charges.

Pricing is based on current supplier and material costs at the time the estimate is prepared.
Due to supplier increases, shortages, tariffs, shipping delays, or market fluctuations, Contractor reserves the right to adjust material pricing prior to purchase or installation.
Client will be notified of any material pricing adjustments before additional charges are applied.
Estimated lead times and turnaround schedules are subject to supplier and manufacturer availability and are not guaranteed.
White vinyl and black aluminum fences generally require approximately 2–3 weeks for delivery. Specialty and colored fencing materials may require 4–6 weeks or longer.

Building permits are not included unless specifically stated in writing within the approved quote.
Client is responsible for obtaining HOA approval unless otherwise agreed in writing.
Contractor shall not be responsible for delays, denials, fines, redesign costs, or project impacts related to HOA or permitting requirements.

Client agrees to provide Contractor reasonable access to the project site during normal business hours.
Delays caused by restricted access, unavailable utilities, pets, furniture, personal belongings, or homeowner interference may result in additional charges and schedule extensions.

Contractor is not responsible for hidden or unforeseen conditions discovered during construction including but not limited to mold, rot, water damage, termite damage, structural deficiencies, plumbing issues, electrical issues, asbestos, or code violations.
Any corrective work required due to concealed conditions shall be treated as additional work and billed separately.

Contractor is not responsible for delays, defects, warranty issues, incorrect quantities, discontinued products, installation failures, or manufacturer defects related to customer-supplied materials.
Additional labor charges may apply for removal, replacement, or reinstallation of defective customer-provided products or materials.

Contractor shall not be held responsible for delays caused by weather, supplier shortages, shipping delays, labor shortages, permit delays, HOA issues, inspections, acts of God, utility interruptions, or circumstances beyond Contractor’s reasonable control.

Contractor warrants workmanship for the period specifically stated within the approved quote or invoice, if applicable.
Warranty coverage applies only to workmanship performed by Contractor and does not cover manufacturer defects, normal wear and tear, abuse, neglect, acts of nature, structural movement, improper maintenance, or customer-supplied materials.
Any unauthorized modifications, repairs, or alterations performed by others may void warranty coverage.

In the event Contractor is required to pursue collection efforts, defend claims, file liens, or initiate legal action arising from this agreement, Client agrees to pay all reasonable attorney fees, court costs, collection fees, administrative expenses, and related legal costs to the fullest extent permitted by law.

Contractor reserves all rights available under North Carolina law to file a mechanics lien, claim of lien, or pursue additional collection remedies in the event of nonpayment.

Contractor’s liability for any claim arising from this agreement or project shall be limited to the amount actually paid to Contractor for the specific work giving rise to the claim. Contractor shall not be liable for incidental, indirect, special, or consequential damages including loss of use, loss of value, temporary housing expenses, or personal inconvenience.

Client grants Contractor permission to photograph and video the project before, during, and after completion for documentation, quality control, marketing, advertising, website use, and social media purposes unless Client submits a written opt-out request prior to project commencement.